Responsible Gaming at 7ace

Our Commitment to Responsible Gaming

At 7ace, we believe that gaming should be a source of entertainment — not stress, financial hardship, or anxiety. Our responsible gaming policy is built on the principle that every player in Bangladesh deserves a safe, fair, and enjoyable experience on our platform.

We have designed a suite of practical tools — deposit limits, time-out periods, and self-exclusion options — to help players stay in control at all times. These tools are available directly within your account settings, and our support team at [email protected] is always ready to assist you if gaming is becoming a concern.

Gaming on 7ace is strictly for adults aged 21 and above. We take our responsibility seriously to prevent underage access and to provide a platform where entertainment and safety go hand in hand. Whether you enjoy cricket betting, slots, live casino games, or fishing arcades — play responsibly, set your limits, and enjoy the experience.

Recognizing Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. The earlier it is identified, the easier it is to address. Watch for these common warning signs:

• Spending more money on gaming than you can comfortably afford.
• Borrowing money from family or friends specifically to fund gaming sessions.
• Feeling restless, irritable, or anxious when unable to play.
• Chasing losses — continuing to play in an attempt to win back money already lost.
• Neglecting work, studies, family responsibilities, or personal health due to gaming.

If you recognise any of these signs in yourself or someone close to you, please do not hesitate to reach out to our support team or take advantage of the self-management tools available in your 7ace account.

How to Use Self-Exclusion on 7ace

Self-exclusion is a voluntary option that lets you take a controlled break from gaming on 7ace. Once activated, you will not be able to log in or place bets during the exclusion period. Here is how to apply it:

1. 1Log in to your 7ace account and go to Account Settings.
2. 2Select the Responsible Gaming section from the settings menu.
3. 3Choose Self-Exclusion and select your preferred exclusion period (6 months, 1 year, or permanent).
4. 4Confirm your request. Our support team will process it within 24 hours and send you a confirmation email.

All self-exclusion requests are processed within 24 hours by our Bangladesh Standard Time (BST, UTC+6) support team. During an active self-exclusion period, any promotional communications will be suspended for your account.

Age Restriction Policy — 21+ Only

7ace strictly enforces its 21+ age restriction for all players in Bangladesh. We use account verification and KYC checks to confirm that every registered user meets this age requirement before they are permitted to deposit, wager, or withdraw funds on the platform.

If you are a parent or guardian and you believe that someone under 21 in your household may have accessed 7ace, please contact us immediately at [email protected]. We will investigate and take appropriate action. We also recommend installing parental control software on shared devices to prevent unauthorised access by minors.

Frequently Asked Questions