Privacy Policy

Our Commitment to Your Privacy

At 7ace, we take your privacy seriously. This Privacy Policy explains in clear, plain language how we gather information about you, how we put that information to use, and the steps we take to keep it secure. We are committed to handling your personal data with integrity, transparency, and respect — values that sit at the heart of everything we do at 7ace.

By accessing or using 7ace, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This policy applies to all players and visitors who interact with our website at 7ace.club, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and all other regions of Bangladesh. If you have any questions about this document, please contact our support team at [email protected].

Information We Collect

To provide a safe, personalised, and compliant gaming experience at 7ace, we collect the following categories of personal information when you register an account, make a deposit, or otherwise interact with our platform:

• Identity information: full name, date of birth, and national identification details required for age and identity verification (21+ only).
• Contact information: mobile number, email address, and residential address (city/district within Bangladesh, e.g., Dhaka, Rangpur, Mymensingh).
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g., bKash account numbers, Nagad wallet IDs, Rocket references, Visa/Mastercard last four digits).
• Technical information: IP address, device type and operating system, browser type and version, session timestamps, and general geolocation data derived from your IP.
• Behavioural information: game activity, betting history, session duration, and platform interaction patterns — used strictly for account management and responsible gaming monitoring.

We collect only the data that is genuinely necessary to deliver our services. We do not collect sensitive personal information such as biometric data, religious or political beliefs, or health records unless specifically required by applicable law.

How We Use Your Information

The personal data we hold about you is used solely for legitimate purposes related to the operation, improvement, and security of the 7ace platform. Specifically, we use your data to:

• Create and manage your 7ace player account, including identity verification and age confirmation (21+ requirement strictly enforced).
• Process deposits and withdrawals via your chosen payment method — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card channels — and maintain accurate transaction records.
• Deliver customer support via email and provide timely responses to queries, disputes, and account issues.
• Send service-related communications, including deposit confirmations, promotional offers (where you have opted in), and important platform updates.
• Monitor betting and gaming activity to identify unusual patterns, prevent fraud, detect money laundering, and comply with our responsible gaming obligations.
• Analyse aggregated, anonymised platform usage data to improve site performance, refine game offerings, and enhance the overall user experience for players across Bangladesh.

Data Sharing and Disclosure

7ace does not sell, rent, or lease your personal information to third parties for commercial marketing purposes. Your data stays within the 7ace ecosystem unless disclosure is strictly necessary for one of the limited purposes listed below.

We may share your data in the following limited circumstances:

• Service providers and processors: trusted third-party vendors who assist us in operating 7ace — such as payment gateway partners (bKash, Nagad, Rocket), fraud detection services, and IT infrastructure providers — are granted access only to the minimum data required to perform their specific functions, and are bound by confidentiality agreements.
• Legal obligations: we may be required by applicable law, court order, or regulatory authority to disclose certain user data. In such cases, 7ace will comply with its legal obligations while endeavouring to inform affected users to the extent permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Payment Data and Financial Security

When you make a deposit or request a withdrawal at 7ace via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is processed through encrypted payment channels. 7ace does not store complete card numbers or mobile banking PINs on its servers. Payment identifiers (such as the last four digits of a card, or the registered mobile number linked to a bKash or Nagad account) are retained solely to reconcile transactions and resolve payment disputes.

All financial data is treated as highly sensitive and is accessible only by authorised personnel whose roles require it. Our internal access controls are reviewed regularly to maintain the strictest standards of financial data security.

Data Retention

We retain your personal data for as long as your 7ace account remains active, and for a reasonable period thereafter as required for legal, regulatory, accounting, or dispute-resolution purposes. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

If you close your 7ace account or request deletion of your data, we will process that request in accordance with applicable law and inform you of the outcome within a reasonable timeframe.

Your Privacy Rights

As a 7ace player, you have specific rights regarding your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected]:

• Right of access: request a copy of the personal data we hold about you, including details of how it is being used.
• Right of rectification: request that inaccurate or incomplete personal data held by 7ace be corrected or updated.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: object to the use of your personal data for direct marketing or any processing activity that is not strictly necessary to provide our core services.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We aim to respond to all data rights requests within 30 calendar days of receipt. If a request is complex or we have received multiple requests simultaneously, we may extend this period and will notify you accordingly.

Cookies and Tracking Technologies

7ace uses cookies and similar tracking technologies to operate the platform reliably and to understand how players use our services. Cookies are small text files stored on your device that allow us to remember your session, preferences, and login state. We use the following categories of cookies: strictly necessary cookies (required for core site functionality), functional cookies (remembering your preferences and language settings), and analytics cookies (anonymised data helping us understand player behaviour and improve the platform).

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of parts of the 7ace platform. We do not use cookies to serve third-party advertising or to track users across external websites.

Security Measures

The security of your personal data is a top priority at 7ace. We implement technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server environments with firewalls and intrusion detection, role-based access controls limiting who can view sensitive data internally, and regular security assessments of our platform infrastructure.

While we work hard to protect your data, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your 7ace account and to avoid sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact us immediately at [email protected].

Children's Privacy

7ace is strictly an adult platform. Persons under the age of 21 are not permitted to register, access, or use any services offered by 7ace. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user under the age of 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. Parents and guardians in Bangladesh are encouraged to use parental controls and to monitor the online activities of minors in their care.

Changes to This Privacy Policy

7ace reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the bottom of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of 7ace following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7ace handles your personal data, our support team is available to assist you. We are committed to resolving privacy-related matters promptly and transparently.

You can reach us by email at [email protected]. Please include your registered username or account ID in your message so we can locate your account and respond as efficiently as possible. Our team typically responds within 1–3 business days (Bangladesh Standard Time, UTC+6).